Faqs

1. What types of robotics parts do you offer? At ElectroParticle, we offer a comprehensive range of robotics parts, including sensors, actuators, microcontrollers, motors, chassis, and various accessories. Our catalog is curated to meet the needs of hobbyists, students, and professionals alike.

2. How do I place an order? To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping and payment information. Once your order is confirmed, you will receive an email confirmation.

3. Do you ship internationally? Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please review our shipping information during the checkout process for specific details.

4. What payment methods do you accept? We accept various payment methods, including credit/debit cards and other secure payment options. All transactions are processed through a secure payment gateway to ensure the safety of your financial information.

5. Can I modify or cancel my order after it’s placed? Once an order is confirmed, it enters our processing system for quick shipment. Therefore, modifications or cancellations may not be possible. Please review your order carefully before completing the checkout process.

6. How do I track my order? Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.

7. What is your return policy? Our return policy is outlined on our website. Please refer to the “Returns and Refunds” section for detailed information on initiating a return or requesting a refund.

8. Do you provide technical support for your products? Yes, our team of knowledgeable experts is here to assist you. If you have technical questions or need assistance with product compatibility, feel free to reach out to our customer support team through the provided contact channels.

9. Are your products covered by a warranty? Many of our products come with manufacturer warranties. Warranty information is typically provided in the product documentation or on the product listing. If you have specific warranty-related questions, please contact our customer support team.

10. How can I contact customer support? You can reach our customer support team through the contact information provided on our website. Whether you have questions about products, orders, or technical inquiries, we’re here to help!